Terms of Service

Effective Date: May 2026

Welcome to Taste Factory. These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from Taste Factory, you agree to comply with and be bound by the following terms and conditions.

If you do not agree with these Terms, please do not use our website or services.

1. General Information

Taste Factory operates an online store offering chocolates, confectionery, snacks, biscuits, candies, gums, and related products.

Business Information:

Taste Factory
Website: www.tastefactory.uk
Email: info@tastefactory.uk
Phone: +92 326 8394191
Address: 134 Bahadurabad Rd No. 11, Bahadur Yar Jang CHS, Karachi, Pakistan

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or using the website under parental supervision

• The information you provide is accurate and complete

• You will use the website only for lawful purposes

3. Products & Pricing

Taste Factory strives to ensure all product descriptions, images, prices, and availability are accurate. However:

• Product packaging may vary slightly from displayed images

• Prices may change without prior notice

• Certain products may be unavailable at times

• We reserve the right to limit quantities or discontinue products

4. Orders & Payments

When placing an order:

• Customers must provide accurate shipping and billing information

• Orders are subject to acceptance and availability

• Taste Factory reserves the right to refuse or cancel any order at its discretion

Payments must be completed through approved payment methods available on the website.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location, courier service, or unforeseen circumstances.

Taste Factory is not responsible for delays caused by:

• Incorrect customer information

• Courier service disruptions

• Weather conditions

• Events beyond our control

Risk of loss transfers to the customer upon successful delivery.

6. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy available on the website.

Due to the nature of edible products, opened or consumed items are generally non-returnable unless defective or incorrectly delivered.

7. Intellectual Property

All website content including:

• Logos

• Product images

• Graphics

• Text

• Branding

• Website design

is the property of Taste Factory and may not be copied, reproduced, or used without written permission.

8. User Conduct

Customers agree not to:

• Use the website for unlawful activities

• Attempt unauthorized access to the website

• Upload harmful software or malicious code

• Misuse or disrupt website operations

9. Limitation of Liability

Taste Factory shall not be liable for any indirect, incidental, or consequential damages arising from:

• Website usage

• Product misuse

• Delivery delays

• Service interruptions

Our maximum liability shall not exceed the amount paid for the purchased product.

10. Privacy

Customer information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of information as described in the Privacy Policy.

11. Third-Party Services

Our website may include links or integrations with third-party services such as payment gateways, social media platforms, or analytics tools.

Taste Factory is not responsible for the practices or content of third-party services.

12. Changes to Terms

Taste Factory reserves the right to modify these Terms of Service at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of Pakistan.

14. Contact Us

For questions regarding these Terms of Service, please contact:

Taste Factory
Email: info@tastefactory.uk
Website: www.tastefactory.uk
Phone: +92 326 8394191
Address: 134 Bahadurabad Rd No. 11, Bahadur Yar Jang CHS, Karachi, Pakistan