Shipping policy

Shipping Policy

Effective Date: May 2026

Thank you for shopping with Taste Factory. We are committed to delivering your favorite chocolates, candies, biscuits, snacks, and confectionery products safely and efficiently.

Please review our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • Customers will receive order confirmation and shipping updates via email or phone.

Shipping Coverage

Taste Factory currently delivers across Pakistan.

Delivery availability may vary depending on the courier service and delivery location.

Estimated Delivery Time

Estimated delivery timelines are:

  • Karachi: 1–3 business days

  • Other Cities in Pakistan: 3–7 business days

Delivery times are estimates and may vary due to:

  • Weather conditions

  • Courier delays

  • Public holidays

  • Remote locations

  • High order volumes

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order weight or size

  • Ongoing shipping promotions

Any free shipping offers will be clearly mentioned on the website or promotional campaigns.

Order Tracking

Once an order is dispatched, customers may receive tracking information through email, SMS, or WhatsApp, depending on courier availability.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Taste Factory is not responsible for failed deliveries or delays caused by:

  • Incorrect addresses

  • Incomplete contact information

  • Unavailable recipient at delivery time

Additional delivery charges may apply for re-delivery attempts.

Damaged or Missing Orders

If your order arrives damaged, tampered with, or incomplete, please contact us within 48 hours of delivery with:

  • Order number

  • Photos/videos of the package and products

Our team will review the issue and provide an appropriate resolution.

Delivery Delays

While we strive to ensure timely deliveries, Taste Factory is not liable for delays caused by circumstances beyond our control, including:

  • Courier service interruptions

  • Natural disasters

  • Traffic or transportation issues

  • Government restrictions

  • Public holidays

International Shipping

Currently, international shipping may not be available for all products or regions. Customers may contact us directly for international order inquiries.

Contact Information

For shipping-related questions or support, please contact:

Taste Factory
Email: info@tastefactory.uk
Website: www.tastefactory.uk
Phone: +92 326 8394191
Address: 134 Bahadurabad Rd No. 11, Bahadur Yar Jang CHS, Karachi, Pakistan

Taste Factory reserves the right to update or modify this Shipping Policy at any time without prior notice.